Frequently asked questions

Sommer:

• Rich breakfast buffet
• 4-course evening menu or exquisite buffet
• W-LAN in all rooms free of charge
• Welcome drink
• Bottle of Grander water in your room upon arrival
• Bathrobe, slippers and towels in your room
• Use of the New Balance Alpine Spa on 2.000 m²
• Child care/program from 4 years of age from Monday to Friday in July and August
• Summer JokerCard included free of charge with unlimited use of up to 6 gondola lifts in Saalbach-Hinterglemm for hiking, 2 x daily free use (passenger transportation) of gondolas in Leogang, 2x daily free bike transport on any gondola lift in Saalbach-Hinterglemm or Leogang and many more free and discounted attractions. For more information, click here.

Winter:

• Rich breakfast buffet
• afternoon snack in our lobby area
• 6-course evening menu or exquisite buffet
• Children's buffet for children up to 14,99 years (alternatively extra charge Euro 20,00 per child and day for our 6-course evening menu)
• W-LAN in all rooms free of charge
• Welcome drink
• Bottle of Grander water in your room upon arrival
• Bathrobe, slippers and towels in your room
• Use of the New Balance Alpine Spa on 2.000 m²
• Child care from 4 years of age from Mondays to Fridays (from mid-December - February)

• Arrival: Your room is ready for occupancy from 15:00. Arrival is of course also possible earlier. You are welcome to leave your luggage with us at the reception.
• Departure: We ask you to vacate your room by 11:00 am. Depending on the availability of the room, you are welcome to use it longer on the day of departure for an additional charge. Please ask at the reception the day before departure. Alternatively, your luggage can be left at the reception on the day of departure.

You have to pay a deposit of 30% of the price in advance, the remaining amount can be paid on the spot in cash, with EC/Bankomat card, with VISA, Mastercard, American Express or Diners Card.

We recommend parking in our underground garage right next to our hotel.

• Summer: € 15,00 per car and day
• Winter: € 25,00 per car and day

Public parking is very limited and the space in front of our hotel is only for arrival and departure.

Right next to the Hotel Alpine Palace is the valley station of the D1 Reiterkogelbahn (gondola cable car). In winter and summer you will be transported here to the mountain station at 1,480 m. Tickets are available at the lift ticket office. Bike transport in summer. Skiing in winter and your direct access to the Skicircus Saalbach-Hinterglemm Leogang Fieberbrunn.

Likewise, the ski slope passes right next to the house. So you can take the motto "Ski in - Ski out!" literally.

The nearest toboggan run is nearby: the toboggan run on the Reiterkogel runs directly above our house. With the D1 Reiterkogelbahn you first go up the mountain, then down the 3.2 km long toboggan run back down into the valley.

Yes, we have 3 charging stations for Tesla. Other e-cars can also be charged free of charge with us.

The nearest train station is in Zell am See. The cost for a transfer is about Euro 95,00 per way. The nearest airport is in Salzburg (90km). The transfer costs Euro 245,00 one way. Alternatively we offer transfers to Munich airport (220km) at a cost of Euro 500,00 one way or Innsbruck airport (160km) at a cost of Euro 420,00 one way. Other transfers are available on request.

No, drinks are not included in the price.

Yes, we are happy to take care of allergies or intolerances. Please let us know your allergies or intolerances before arrival so that we can organize the appropriate food if necessary.

Summer:
Your four-legged friend is very welcome. One dog per booking and room is free of charge, each additional dog will be charged Euro 35,00 per day without food. Please understand that out of consideration for our other guests, your dog is not allowed in the wellness area, as well as in our restaurants.

Winter:
: Your four-legged friend is very welcome. We charge per dog and day Euro 35,00 without food. Please understand that out of consideration for our other guests, your dog is not allowed in the wellness area, as well as in our restaurants.

No, but the rooms can be kept very cool due to the blackout curtains.

Please let us know in advance if you need a kettle. We will be happy to provide you with one free of charge.

Yes, all rooms at the Alpine Palace are already equipped with bed linen for allergy sufferers.

Yes, a lockable room is available. However, we recommend that you bring your own bicycle lock.

No, unfortunately we do not have these available for rental.

In the main holiday season Mondays to Fridays for all children from the age of 4 (children must be diaper-free).

We are happy to organize a babysitter. This costs up from € 25,00 per hour. Please understand that we can only organize and confirm a babysitter at short notice.

You are welcome to use our in-house babyphone system free of charge. All you have to do is register at the reception and leave your mobile number before activating it.

Our sauna area is open from 15:00 to 21:00, our indoor and outdoor pool from 7:00 to 22:00.

Yes, you are welcome to use our outdoor pool also in winter. The temperature is about 32°C.

No, normally good winter tires are sufficient. Our country roads are cleared very regularly and properly. However, please inform yourself in advance about the current weather conditions.

We would like to ask you to book your SPA appointments as early as possible in advance to ensure availability of your desired dates. Please feel free to send us an email at beauty@wolf-hotels.at or call us at +43 6541 6346 680.

Yes, our fitness room is available to our guests free of charge daily from 8:00 to 22:00. It is equipped with various TechnoGym machines for strength and endurance training.
More infos about our fitness room »

You are welcome to use our laundry service. A current price list is available in your room.

Your safety & your health are our top priority! We have a COVID prevention concept and our own COVID protection officer. For current information on applicable guidelines for hotel and restaurant visits, please visit: https://info.bmlrt.gv.at/themen/tourismus/corona-tourismus.html oder  https://www.sichere-gastfreundschaft.at/ .

We try to reconcile health protection as well as prevention measures and our service offer for the well-being of our guests in the best possible way. Due to the spatial design, the gourmet restaurant Arte Vinum will remain closed during the summer and until further notice. In the sauna and spa area, the distance rules prescribed at the time of your stay apply. The offer of body-related services in the area of cosmetics and massage is limited in the summer and until further notice. For current information on applicable guidelines for hotel and restaurant visits, please visit: https://info.bmlrt.gv.at/themen/tourismus/corona-tourismus.html oder  https://www.sichere-gastfreundschaft.at/.

In the direction of Saalbach there is a beautiful hiking trail, as well as in the direction of the end of the valley, where you can run wonderfully.

The Reiterkogel lift is right next to our hotel.

Yes, directly in Hinterglemm there is a high-altitude trail on the Reiterkogel and a trail in the valley head (5km from the hotel).

Yes, we have a ski cellar, where each room has its own lockable ski pin. The ski boot holders are of course heated.

We recommend the ski rental Snow&Fun, which is located only a few meters from the hotel, directly below the Reiterkogel lift. You are welcome to buy ski passes directly from us at the reception.

For this we also recommend our partner Snow&Fun. You can easily book the courses there online in advance.

The meeting point is right next to the Schwarzacher lift, about 10 minutes walk from the hotel. For the children's ski school there is a ski school train that picks up the children directly in front of the hotel and also takes them back. Please ask at the reception for the exact departure time!

Yes! You can drink the water in the Alpine Palace. It has the best drinking water quality.