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Frequently asked questions

FAQs

Below you will find a list of FAQs, i.e. questions that we are frequently asked by our guests. If your question is not included in the list, do not hesitate and contact us personally via e-mail (info@wolf-hotels.at) or call us (+43 6541 6346). We are looking forward to your message!

The hotel Alpine Palace in summer

What are the cancellation conditions?

  • Summer:
    Up to 3 weeks before arrival = free of charge
    3 weeks to 7 days before arrival = 70% cancellation fee for the booked stay
    From 7 days before arrival or early departure = 90% cancellation fee for the booked stay
    Cancellation costs will be charged without exception, therefore we recommend that you take out cancellation insurance. You can find more information under Europäische Reiseversicherung.


  • Winter:
    Up to 6 weeks before arrival = free of charge
    6 weeks to 2 weeks before arrival = 70% cancellation fee for the booked stay
    From 2 weeks before arrival or in the event of early departure = 90% cancellation fee for the booked stay
    Cancellation costs will be charged without exception, therefore we recommend that you take out cancellation insurance. You can find more information under Europäische Reiseversicherung.
Reception in the Body & Soul Center

What is everything included in the price according to the offer?

Sommer:
  • Rich breakfast buffet
  • 4-course evening menu or exquisite buffet
  • W-LAN in all rooms free of charge
  • Welcome drink
  • Bottle of Grander water in your room upon arrival
  • Bathrobe, slippers and towels in your room
  • Use of the New Balance Alpine Spa on 2.000 m²
  • Child care/program from 4 years of age from Monday to Friday in July and August
  • Summer JokerCard included free of charge with unlimited use of up to 6 gondola lifts in Saalbach-Hinterglemm for hiking, 2 x daily free use (passenger transportation) of gondolas in Leogang, 2x daily free bike transport on any gondola lift in Saalbach-Hinterglemm or Leogang and many more free and discounted attractions. For more information, click here.


Winter:
  • Rich breakfast buffet
  • afternoon snack in our lobby area
  • 6-course evening menu or exquisite buffet
  • Children's buffet for children up to 14,99 years (alternatively extra charge Euro 20,00 per child and day for our 6-course evening menu)
  • W-LAN in all rooms free of charge
  • Welcome drink
  • Bottle of Grander water in your room upon arrival
  • Bathrobe, slippers and towels in your room
  • Use of the New Balance Alpine Spa on 2.000 m²
  • Child care from 4 years of age from Mondays to Fridays (from mid-December - February)
Check In

When is check-in or check-out?

  • Arrival: Your room is ready for occupancy from 15:00. Arrival is of course also possible earlier. You are welcome to leave your luggage with us at the reception.
  • Departure: We ask you to vacate your room by 11:00 am. Depending on the availability of the room, you are welcome to use it longer on the day of departure for an additional charge. Please ask at the reception the day before departure. Alternatively, your luggage can be left at the reception on the day of departure.
Bed

How is the room paid for (in advance or on site)?

You have to pay a deposit of 30% of the price in advance, the remaining amount can be paid on the spot in cash, with EC/Bankomat card, with VISA, Mastercard, American Express or Diners Card.
Car

What parking facilities are available?

We recommend parking in our underground garage right next to our hotel.

  • Summer: € 10,00 per car and day
  • Winter: € 20,00 per car and day

Public parking is very limited and the space in front of our hotel is only for arrival and departure.

Ski lift © TVB Saalbach-Hinterglemm

How far is the nearest ski lift from the hotel?

Right next to the Hotel Alpine Palace is the valley station of the D1 Reiterkogelbahn (gondola cable car). In winter and summer you will be transported here to the mountain station at 1,480 m. Tickets are available at the lift ticket office. Bike transport in summer. Skiing in winter and your direct access to the Skicircus Saalbach-Hinterglemm Leogang Fieberbrunn.

Likewise, the ski slope passes right next to the house. So you can take the motto "Ski in - Ski out!" literally.
Tobogganing © TVB Saalbach-Hinterglemm

Where is the next toboggan run?

The nearest toboggan run is nearby: the toboggan run on the Reiterkogel runs directly above our house. With the D1 Reiterkogelbahn you first go up the mountain, then down the 3.2 km long toboggan run back down into the valley.
3 charging stations for Tesla + other models

Are there e-charging stations for electric cars?

Yes, we have 3 charging stations for Tesla. Other e-cars can also be charged free of charge with us.
Plane

Where is the nearest train station/airport and do you offer a train station transfer or airport transfer?

The nearest train station is in Zell am See. The cost for a transfer is about Euro 95,00 per way. The nearest airport is in Salzburg (90km). The transfer costs Euro 245,00 one way. Alternatively we offer transfers to Munich airport (220km) at a cost of Euro 500,00 one way or Innsbruck airport (160km) at a cost of Euro 420,00 one way. Other transfers are available on request.
Drinks

Are drinks all inclusive?

No, drinks are not included in the price.
Eating in the restaurant

Are allergies and intolerances taken into account? Do I get extra dishes?

Yes, we are happy to take care of allergies or intolerances. Please let us know your allergies or intolerances before arrival so that we can organize the appropriate food if necessary.
Dog

Are dogs allowed?

Summer:
Your four-legged friend is very welcome. One dog per booking and room is free of charge, each additional dog will be charged Euro 35,00 per day without food. Please understand that out of consideration for our other guests, your dog is not allowed in the wellness area, as well as in our restaurants.

Winter:
: Your four-legged friend is very welcome. We charge per dog and day Euro 35,00 without food. Please understand that out of consideration for our other guests, your dog is not allowed in the wellness area, as well as in our restaurants.
Red Suite

Is there air conditioning in the room?

No, but the rooms can be kept very cool due to the blackout curtains.
Living area

Is there a kettle in the rooms?

Please let us know in advance if you need a kettle. We will be happy to provide you with one free of charge.
Bed

Is bedding for allergy sufferers available?

Yes, all rooms at the Alpine Palace are already equipped with bed linen for allergy sufferers.
Biking © TVB Saalbach-Hinterglemm

Is there a bicycle cellar?

Yes, a lockable room is available. However, we recommend that you bring your own bicycle lock.
Family sits in the grass

Are baby carriages or back carriers for hiking available on site?

No, unfortunately we do not have these available for rental.
Kids club in the family hotel

When are children allowed to join the Kinderklub and when is childcare available? For whom?

In the main holiday season Mondays to Fridays for all children from the age of 4 (children must be diaper-free).
Baby sitting

Is there a babysitter?

We are happy to organize a babysitter. This costs up from € 25,00 per hour. Please understand that we can only organize and confirm a babysitter at short notice.
Baby sleeping

Is a baby monitor available?

You are welcome to use our in-house babyphone system free of charge. All you have to do is register at the reception and leave your mobile number before activating it.
Finnish sauna

When are the sauna and swimming pool open?

Our sauna area is open from 15:00 to 21:00, our indoor and outdoor pool from 7:00 to 22:00.
Outdoor pool heated in winter

Is the outdoor pool also heated in winter?

Yes, you are welcome to use our outdoor pool also in winter. The temperature is about 32°C.
Freeride in Saalbach Hinterglemm © TVB Saalbach

Do I need snow chains in winter?

No, normally good winter tires are sufficient. Our country roads are cleared very regularly and properly. However, please inform yourself in advance about the current weather conditions.
Treatment room in the spa area

Should I pre-book appointments for massages and beauty treatments?

We would like to ask you to book your SPA appointments as early as possible in advance to ensure availability of your desired dates. Please feel free to send us an email at beauty@wolf-hotels.at or call us at +43 6541 6346 680.
Fitness equipment

Is there a fitness room?

Yes, our fitness room is available to our guests free of charge daily from 8:00 to 22:00. It is equipped with various TechnoGym machines for strength and endurance training.
More infos about our fitness room »
Laundry basket

Is it possible to do laundry in the hotel?

You are welcome to use our laundry service. A current price list is available in your room.
Lobby

Are there any protective measures against COVID in the hotel?

Your safety & your health are our top priority! We have a COVID prevention concept and our own COVID protection officer. For current information on applicable guidelines for hotel and restaurant visits, please visit: https://info.bmlrt.gv.at/themen/tourismus/corona-tourismus.html oder  https://www.sichere-gastfreundschaft.at/ .
Hotel view from outside

Are there any restrictions due to COVID measures?

We try to reconcile health protection as well as prevention measures and our service offer for the well-being of our guests in the best possible way. Due to the spatial design, the gourmet restaurant Arte Vinum will remain closed during the summer and until further notice. In the sauna and spa area, the distance rules prescribed at the time of your stay apply. The offer of body-related services in the area of cosmetics and massage is limited in the summer and until further notice. For current information on applicable guidelines for hotel and restaurant visits, please visit: https://info.bmlrt.gv.at/themen/tourismus/corona-tourismus.html oder  https://www.sichere-gastfreundschaft.at/.
Jogging

Where can you jog?

In the direction of Saalbach there is a beautiful hiking trail, as well as in the direction of the end of the valley, where you can run wonderfully.
Skiing holiday Austria © TVB Saalbach-Hinterglemm

How far is the nearest ski lift?

The Reiterkogel lift is right next to our hotel.
Cross country skiing © TVB Saalbach Hinterglemm

Are there cross-country skiing trails?

Yes, directly in Hinterglemm there is a high-altitude trail on the Reiterkogel and a trail in the valley head (5km from the hotel).
Ski slope © TVB Saalbach Hinterglemm

Is there a ski cellar?

Yes, we have a ski cellar, where each room has its own lockable ski pin. The ski boot holders are of course heated.
Skier on a slope © TVB Saalbach Hinterglemm

Where can I rent ski equipment and how can I get ski passes?

We recommend the ski rental Snow&Fun, which is located only a few meters from the hotel, directly below the Reiterkogel lift. You are welcome to buy ski passes directly from us at the reception.
Skiing with children © TVB Saalbach-Hinterglemm

Where can I book a ski school or private ski instructor?

For this we also recommend our partner Snow&Fun. You can easily book the courses there online in advance.
Kids skiing © TVB Saalbach-Hinterglemm

Where is the meeting point for the ski courses?

The meeting point is right next to the Schwarzacher lift, about 10 minutes walk from the hotel. For the children's ski school there is a ski school train that picks up the children directly in front of the hotel and also takes them back. Please ask at the reception for the exact departure time!
Glas of water

Is it possible to drink the water from the tap?

Yes! You can drink the water in the Alpine Palace. It has the best drinking water quality.

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The head area

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