When are children allowed to join the Kinderklub and when is childcare available? For whom?
In the main holiday season Mondays to Fridays for all children from the age of 4 (children must be diaper-free).
Is there a babysitter?
We are happy to organize a babysitter. This costs up from € 25,00 per hour. Please understand that we can only organize and confirm a babysitter at short notice.
Is a baby monitor available?
You are welcome to use our in-house babyphone system free of charge. All you have to do is register at the reception and leave your mobile number before activating it.
When are the sauna and swimming pool open?
Our sauna area is open from 15:00 to 21:00, our indoor and outdoor pool from 7:00 to 22:00.
Is the outdoor pool also heated in winter?
Yes, you are welcome to use our outdoor pool also in winter. The temperature is about 32°C.
Do I need snow chains in winter?
No, normally good winter tires are sufficient. Our country roads are cleared very regularly and properly. However, please inform yourself in advance about the current weather conditions.
Should I pre-book appointments for massages and beauty treatments?
We would like to ask you to book your SPA appointments as early as possible in advance to ensure availability of your desired dates. Please feel free to send us an email at beauty@wolf-hotels.at or call us at +43 6541 6346 680.
Is there a fitness room?
Yes, our fitness room is available to our guests free of charge daily from 8:00 to 22:00. It is equipped with various TechnoGym machines for strength and endurance training.
More infos about our fitness room »
More infos about our fitness room »
Is it possible to do laundry in the hotel?
You are welcome to use our laundry service. A current price list is available in your room.
Are there any protective measures against COVID in the hotel?
Your safety & your health are our top priority! We have a COVID prevention concept and our own COVID protection officer. For current information on applicable guidelines for hotel and restaurant visits, please visit: https://info.bmlrt.gv.at/themen/tourismus/corona-tourismus.html oder https://www.sichere-gastfreundschaft.at/ .
Are there any restrictions due to COVID measures?
We try to reconcile health protection as well as prevention measures and our service offer for the well-being of our guests in the best possible way. Due to the spatial design, the gourmet restaurant Arte Vinum will remain closed during the summer and until further notice. In the sauna and spa area, the distance rules prescribed at the time of your stay apply. The offer of body-related services in the area of cosmetics and massage is limited in the summer and until further notice. For current information on applicable guidelines for hotel and restaurant visits, please visit: https://info.bmlrt.gv.at/themen/tourismus/corona-tourismus.html oder https://www.sichere-gastfreundschaft.at/.
Where can you jog?
In the direction of Saalbach there is a beautiful hiking trail, as well as in the direction of the end of the valley, where you can run wonderfully.
How far is the nearest ski lift?
The Reiterkogel lift is right next to our hotel.
Are there cross-country skiing trails?
Yes, directly in Hinterglemm there is a high-altitude trail on the Reiterkogel and a trail in the valley head (5km from the hotel).
Is there a ski cellar?
Yes, we have a ski cellar, where each room has its own lockable ski pin. The ski boot holders are of course heated.
Where can I rent ski equipment and how can I get ski passes?
We recommend the ski rental Snow&Fun, which is located only a few meters from the hotel, directly below the Reiterkogel lift. You are welcome to buy ski passes directly from us at the reception.
Where can I book a ski school or private ski instructor?
For this we also recommend our partner Snow&Fun. You can easily book the courses there online in advance.
Where is the meeting point for the ski courses?
The meeting point is right next to the Schwarzacher lift, about 10 minutes walk from the hotel. For the children's ski school there is a ski school train that picks up the children directly in front of the hotel and also takes them back. Please ask at the reception for the exact departure time!
Is it possible to drink the water from the tap?
Yes! You can drink the water in the Alpine Palace. It has the best drinking water quality.