Logo 5-Star Hotel Alpine Palace Saalbach-Hinterglemm, Salzburg
SPA area at Alpine Palace
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Essentials for your SPA stay with us

SPA Etiquette

Appointment arrangements

We recommend that you make reservations as soon as possible. Appointments can be scheduled by phone at  +43 6541 6346 680 as well as via e-mail at beauty@wolf-hotels.at. You will receive a confirmation of the reserved appointments upon your arrival. It is recommended that you reserve additional treatments immediately after your arrival. Of course, it can always happen that short-term appointments are available.

Cancellations and delays

Out of respect for the following guests, we ask for your understanding that if you are late, it will be deducted from the treatment time at the same cost. If you cannot keep your appointment, we ask you to cancel at least 24 hours in advance - this cancellation or postponement is free of charge. For appointments that are not cancelled, postponed or not kept in time, the treatment costs will be charged at 100%. In case of cancellation or postponement of the appointment for which an advance payment was made in the form of a voucher, the same conditions apply, i.e. the value of the voucher will be reduced accordingly.

Prior to & throughout your treatment

We recommend you to be at the spa about 10 minutes before your appointment. This will give you enough time to enjoy a cup of excellent Ronnefeldt tea, dried fruit or a piccolo Moët & Chandon, in our waiting area or private SPA terrace and get in the mood for your treatment. We recommend that you come to the treatments without perfume, jewelry and heavy make-up.

In the treatment we would like to respond individually to your wishes. Therefore, before the treatment we will ask what is especially important to you. Competent consultation is a part of the treatment and is very important to us. Please let us know of any discomforts or peculiarities during the treatment as well. Please make us aware of any health peculiarities, as individual treatments may not be suitable for you.


For a pleasant SPA stay, we recommend that you attend the treatments in a bathrobe and bath slippers (provided in your hotel room). During the treatment we will keep you warm with our tuck-in techniques and pre-warmed couches. Disposable briefs are also available if needed.


Solarium jetons are available at the hotel reception. We would like to point out that the use of a solarium in Austria is only allowed for people over 18 years of age.


It is recommended that you lock your valuables and personal items in your hotel room safe or deposit them at the hotel reception. We do not guarantee any liability for valuables.

Your well-being is important to us - and so is your opinion!

We are committed to meeting your high expectations and needs and are aware that each treatment is an individual experience. We look forward to your feedback!

Smoking and phone calls

Out of consideration for yourself and other guests, we ask that you turn off your cell phones during your SPA stay. Please also refrain from using video and photo cameras during your stay and keep your conversations quiet and restrained in all areas out of consideration for other guests. Silence and tranquility are the prerequisites for relaxation.

Our SPA is smoke-free.

Sauna, pool and children

A variety of drinks, fruits and dried fruits are available in our pool & sauna area. Please understand that we are not allowed to serve alcoholic drinks in the sauna. We kindly request you not to bring your own drinks and food into the entire SPA area. We also appreciate your refraining from reserving sunbeds. Our SPA staff regularly clears occupied areas. The sauna area is a nudist area. Children and teenagers up to the age of 16 are not allowed in the sauna area. However, children of all ages are welcome in the pool area.

Schedule an appointment

We recommend you to place reservations as soon as possible.
Appointments can be scheduled by phone at  +43 6541 6346 680 as well as via e-mail at beauty@wolf-hotels.at.

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